Warranty Policy

A warranty applies only where one is expressly offered for the purchased product. The applicable warranty period, terms and coverage should be checked on the product page, invoice, product documentation or other warranty information supplied with your order.

Depending on the specific product and its stated terms, warranty coverage may address an eligible manufacturing defect or product malfunction.

Different products may have different warranty periods and conditions. Do not assume that every item sold on Regait.com carries the same warranty.

Please keep the following information available:

• Your Regait.com order number or purchase invoice.
• The product name and part number, if available.
• The laptop model for which the part was purchased.
• A description of the problem and when it first occurred.
• Clear photographs or a short video showing the issue, where useful.
• Any warranty card or documentation supplied with the product.

Our support team may request additional information to understand the issue and determine the appropriate next step.

Subject to the warranty supplied with the product and applicable law, coverage may be affected by circumstances such as:

• Physical damage, breakage or liquid damage after delivery.
• Damage caused by incorrect installation, wiring, voltage or use.
• Unauthorised repair, modification or alteration.
• Normal wear and tear or consumable deterioration where excluded by the applicable warranty.
• Damage caused by an external event, accident or improper handling.
• Missing, altered or mismatched identifying labels where these are needed to verify the product or claim.

Laptop spare parts can differ in connector design, dimensions, mounting points, cable layout, electrical specifications and configuration. Please check compatibility before ordering.

• Use the exact laptop model and part information when checking compatibility.
• Review the product description and installation requirements.
• Seek qualified technical assistance if you are unsure how to install the part safely.
• Contact support promptly if the supplied item appears incorrect or arrives damaged.

A compatibility question or installation issue should be reviewed on its own facts. It does not automatically determine whether a warranty claim is valid.

Read our Laptop Compatibility Guide →

If a return or inspection is required, our team will provide instructions for the next step. Do not ship a product to an unconfirmed address.

Any responsibility for shipping costs, inspection, repair or replacement will depend on the applicable product warranty, the circumstances of the claim and applicable law. Please confirm the arrangements with our support team before dispatch.

Pack any approved return securely and include the order reference and any documentation requested by our team.

After a claim is reviewed, the available resolution will depend on the product's warranty terms, inspection findings, stock availability and applicable legal requirements.

Where appropriate and permitted, a resolution may include repair, replacement, refund or another remedy. No particular outcome is guaranteed before the claim has been assessed.

We will communicate the next steps once the available information has been reviewed. Statutory rights that cannot lawfully be excluded remain unaffected.

A warranty claim generally concerns an eligible fault under the applicable warranty. A return or refund request may instead concern delivery damage, an incorrect item, cancellation or another circumstance covered by the Returns Policy.

Please review our Refund and Returns Policy for the applicable return process and time limits.

We may update this policy to reflect changes in our products, services or applicable requirements. The version published on this page applies subject to applicable law and any warranty terms specifically provided with your purchase.

A policy update does not remove rights that customers are entitled to under applicable law or automatically change an existing product warranty.