Frequently Asked Questions
Have a question about laptop spare parts, compatibility, payment, shipping or returns? Find helpful answers below to help you choose the right part and shop with confidence at Regait.com.
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Ask us on WhatsApp →Laptop Compatibility & Finding Parts
These answers help you identify the correct replacement part before placing an order.
How do I find the correct spare part for my laptop?
Start by identifying your laptop's exact model. Use the Laptop Part Finder on Regait.com to select your brand, series and model, then review the matching products and their descriptions.
Compare any relevant part number, connector, dimensions, layout and other product-specific details before ordering.
Where can I find my laptop model number?
Check the label on the underside of your laptop, the original packaging, your purchase documents or the computer's system information or BIOS/UEFI. Look for the model name, product number or machine type.
Your serial number identifies your individual device and is not necessarily the same as its model number.
Is the laptop brand alone enough to select a part?
No. A manufacturer can sell many models with different components. Identify the exact model and check the product's compatibility information wherever possible.
Can laptops from the same series use different spare parts?
Yes. Variants, hardware configurations and manufacturing revisions can use different keyboards, fans, cables, hinges, screens and other components. A shared series name does not guarantee that every part is interchangeable.
What if I cannot find my exact laptop model in the Part Finder?
Do not select a different model just to continue. Contact our support team with the complete model information and, if available, photos of the original part and its label. We can help you review the available information.
What is a laptop spare-part number?
A spare-part number is a reference used to identify a component or assembly. It may appear on a label on the original part or in the manufacturer's documentation.
When available, compare this reference with the replacement listing. A different number does not automatically mean a part is incompatible; the replacement relationship must be verified.
What if the replacement looks like my original part?
Appearance alone is not enough. Two parts can look similar but have different connectors, cable positions, mounting points or electrical specifications. Review the product information and compare the relevant details.
Can I send photos to check which part I need?
Yes. Contact our support team with your laptop's exact model and clear photos of the original part, its label and connectors where applicable. Photos can help us assess your question, although they may not always establish compatibility conclusively.
How can I check if a laptop keyboard is compatible?
Check the exact laptop model, keyboard layout and language, backlight configuration if applicable, colour, ribbon cable position and whether the product is a keyboard alone or part of a larger assembly.
How can I check if a cooling fan is compatible?
Compare the fan shape, mounting points, connector and pin arrangement, cable routing and the laptop's hardware configuration. Some laptops use different fans depending on their processor or graphics configuration.
What should I check before buying a charger?
Check the laptop's required voltage, suitable power rating, connector type and dimensions, and any other electrical requirements specified by the manufacturer. Do not rely on the connector's appearance alone.
How do I choose the correct laptop battery?
Check the laptop model and the original battery's part number, connector and relevant specifications. Compare the replacement listing and only choose a battery intended for your particular model or confirmed compatible models.
What if my laptop model has multiple configurations?
Some parts vary by screen type, processor, graphics configuration, keyboard layout or other specifications. Use the complete model information and check any configuration-specific notes in the listing. Contact support if a critical detail is unclear.
Products, Photos & Availability
Are the product photos of the exact item I will receive?
Review the individual product listing for its description and images. Images may be illustrative where stated. If a specific visual detail is important to your purchase, contact us before ordering to clarify it.
Does a product listing include all the parts shown in a photo?
Not necessarily. Check the product title, description and included-items details to confirm exactly what is supplied. Do not assume that accessories, cables, brackets or additional assemblies are included unless the listing says so.
How can I confirm the colour or layout of a part?
Check the product title, selectable options and description. For keyboards, verify the language and layout; for visible parts, check the colour and finish. Contact us if the option you need is not clearly identified.
Is every item displayed on the website available in stock?
Availability can change. Check the product page for its current purchase or stock information. If an item cannot be ordered or availability is unclear, contact us for confirmation.
Why can two similar products have different prices?
Products may differ in specifications, included components, part revisions, condition or other listing-specific details. Compare the complete descriptions rather than choosing on appearance alone.
What should I do if a product description is unclear?
Contact our team before ordering and mention the product name or URL, your laptop model and the detail you need clarified. This can help you make a more informed choice.
Orders & Checkout
How do I place an order on Regait.com?
Find the product you need, review its description and compatibility information, add it to your cart, and follow the checkout steps. Enter accurate contact and delivery details and review your order before submitting it.
Can I order without creating an account?
Guest checkout availability depends on the options enabled at checkout. If the website offers guest checkout, follow those instructions. Otherwise, follow the account prompts shown on the website.
How will I know my order was placed successfully?
Check the confirmation displayed after checkout and any order confirmation message sent to your provided contact details. Keep your order number for future enquiries. If you are unsure whether an order was placed, contact support before submitting another order.
Can I change my delivery address after placing an order?
Contact support as soon as possible with your order number and the corrected address. Changes may not be possible once the order has been packed, handed to the courier or dispatched. Please wait for confirmation before assuming an address change has been made.
Can I add another product to an existing order?
Contact support with your order number. Whether an item can be added depends on the order's processing stage and whether the order can be changed. A separate order may be required.
What should I do if I receive an order confirmation but cannot find my order?
Check the email address and order number from your confirmation. If the order is still not visible in your account or you cannot retrieve its details, contact support with the confirmation information.
What if I accidentally place the same order twice?
Contact support promptly with both order numbers, if available. We will need to check the status of each order before advising whether a cancellation is possible.
Payments & Billing
Which payment methods can I use?
Available payment methods are shown at checkout and may change. Please use one of the options presented for your order.
What should I do if my payment fails?
Check the payment provider's message and your bank or payment app for the transaction status. If money appears to have been deducted but no order confirmation is shown, contact support with the order details and transaction reference. Avoid sharing passwords, OTPs or full payment credentials.
My payment was deducted but my order is not confirmed. What now?
Contact us with the approximate transaction time, amount and payment reference, along with any order number shown. We can help review the situation. Do not share your banking password, UPI PIN, OTP or full card security details.
Will I receive an invoice for my purchase?
Check your order confirmation and the documents provided with your purchase. If you need an invoice copy or have a billing query, contact support with your order number and the relevant billing details.
Can I request a GST invoice?
Provide accurate billing information during checkout and contact support if you need assistance with invoice details. Any tax invoice will be issued according to the transaction and applicable requirements. Do not assume that an invoice can be amended after every transaction; contact us promptly if information needs correction.
Is online payment information safe?
Use the payment methods provided through the website's checkout. Payment handling depends on the payment provider and the website's configuration. Never share your OTP, UPI PIN, banking password or card security code with anyone claiming to provide customer support.
Shipping, Dispatch & Order Tracking
How long will my order take to arrive?
Delivery time depends on the order's processing stage, destination, courier service and any transit delays. Refer to the delivery information on the website and the latest shipment updates for your order. If an estimated date is shown at checkout or by the courier, treat it as an estimate unless explicitly stated otherwise.
How do I track my order?
Use the Track Your Order page and enter the order information requested by WooCommerce. If courier tracking details have been recorded for your shipment, use the available tracking information to check delivery progress.
Why is my tracking number not available yet?
A tracking number may not be available until shipment details have been created and recorded against the order. If your order has been confirmed but tracking information is still missing, contact support with your order number.
Why has my tracking status not changed?
Tracking updates may not appear continuously. A shipment may be moving between facilities or waiting for the next scan. If the status remains unchanged for an unusually long period or the estimated delivery is missed, contact support so the shipment can be reviewed.
Which courier will deliver my order?
The courier depends on the shipping arrangements for your order. Check the tracking information or shipping updates provided for your shipment. If the courier name is not available, contact support.
What does “Out for Delivery” mean?
It generally means the courier has marked the shipment for delivery during its current delivery run. The actual arrival time depends on the courier route and local delivery conditions. Follow the courier's latest instructions if available.
What if delivery is attempted when I am unavailable?
Check the courier tracking details for any reattempt or contact instructions. If you need help, contact our support team with your order number. The next delivery attempt depends on the courier's process and shipment status.
What if the tracking says Delivered but I have not received the parcel?
Check whether another household member, reception desk or authorised recipient accepted it. Then contact support promptly with your order number and tracking details so the delivery can be reviewed with the courier where possible.
What if my parcel arrives damaged?
Keep the packaging and product, and take clear photographs of the parcel, shipping label and visible damage. Contact support promptly and do not discard the packaging while the issue is being reviewed. The next steps will depend on the circumstances and applicable returns policy.
Cancellations, Returns & Refunds
Can I cancel my order?
Contact support as soon as possible with your order number. Cancellation depends on the order's processing and dispatch status and the applicable policy. An order that has already been dispatched may require a different process.
What is Regait's return period?
Please review the current Refund and Returns Policy for the applicable return window, conditions and procedure. Do not rely on a general FAQ answer where the published policy sets specific requirements.
Can I return a part if it is incompatible with my laptop?
Contact support promptly and explain the compatibility issue. Return eligibility depends on the circumstances, the condition of the item and the applicable Returns Policy. Please check the exact model and part details before ordering to reduce the risk of choosing an incompatible part.
Can I return a product after installing it?
Installation or use may affect eligibility under the applicable returns conditions. Contact support and explain what happened before sending the product back. Faulty, damaged or incorrectly supplied products should be reviewed on their own facts under the applicable policy and law.
What if I received the wrong product?
Contact support promptly with your order number and photographs of the received item, its label and the packaging. Keep the product and packaging while we review the issue and provide the next steps.
How do I request a refund?
First contact support or follow the instructions in the Refund and Returns Policy. If a refund is approved, the processing method and timing depend on the circumstances, the payment provider and the applicable policy.
How long does a refund take?
Refund timing depends on the review process, the status of the returned product where applicable and the payment provider's processing time. Check the Returns Policy and any confirmation supplied for your specific case. Contact support if an advised timeframe has passed.
Who pays return shipping charges?
Responsibility for return shipping depends on the reason for return and the applicable policy and law. Please review the Refund and Returns Policy or contact support for instructions before sending anything back.
Can I exchange a product instead of receiving a refund?
Available remedies depend on the reason for the request, product availability, applicable policy and legal requirements. Contact support with your order number and the outcome you are seeking so the available options can be reviewed.
What if my parcel is returned to the sender?
Contact support with your order number and tracking details. We will need to review the courier status and circumstances before advising whether redelivery, cancellation or another resolution is available under the applicable policy.
Warranty & Faulty Products
Do laptop spare parts come with a warranty?
Warranty availability and duration may vary by product. Check the individual product listing, invoice or warranty documentation supplied with your purchase.
What should I do if a part stops working?
Contact support with your order number, product details, a description of the problem and photos or video where useful. We will review the information against the applicable warranty terms and explain the next steps.
Will a faulty product automatically be replaced?
Not automatically. The claim must be reviewed against the product's warranty, the circumstances and applicable law. The available resolution may vary and will be explained after assessment.
What if a part is damaged during installation?
Stop using the product if continuing could cause further damage or a safety risk. Contact support with a description of the incident and relevant photos. The circumstances will need to be reviewed under the applicable policy and law.
Should I return a faulty part without contacting support?
Please contact support first. We may need to verify the purchase and provide specific return or inspection instructions. Keep the item and its packaging until you receive guidance.
Accounts, Website & Customer Support
How do I contact Regait customer support?
You can contact us through WhatsApp or the Contact Us page. Include your order number where applicable and explain the issue clearly.
WhatsApp support: 9560873531
Support hours: Monday to Saturday, 10:00 AM–5:00 PM.
What information should I include when asking for help?
For order enquiries, provide your order number and a short description of the issue. For compatibility enquiries, include your exact laptop model and relevant part details. Photos can be useful when they show a connector, label or physical difference.
Never send passwords, OTPs, UPI PINs or full payment credentials.
How can I reset my account password?
Use the password-reset or account-recovery option on the website if available. Follow the instructions sent to the contact method associated with your account. If you cannot access your account, contact support for assistance.
What should I do if the website or checkout is not working?
Try refreshing the page or using an updated browser. Before attempting payment again, check whether your order or transaction was already completed. If the issue continues, contact support and describe the page and problem you encountered.
How is my personal information handled?
Our Privacy Policy explains how personal information may be collected, used and protected in connection with your use of the website and your orders.