Keyboard – Hp Pavilion X360 14-DH0100TX, 14-DH0101NE, 14-DH0101TU, 14-DH0101TX, 14-DH0102TU (Black)

Warranty Covered

This product is covered against manufacturing defects and functional failures arising during normal and intended use within the warranty period. Warranty service may include repair or replacement of the defective product or component, at the seller's discretion.

Warranty Not Covered

The warranty does not cover:

• Accidental damage, abuse, or negligence
• Burnt, cut, cracked, or physically damaged products
• Damage caused by water, fire, power surges, or other external factors
• Improper installation, misuse, or unauthorized repairs/modifications
• Normal wear and tear due to regular usage
• Consumable parts and accessories, unless found defective at the time of delivery
• Products with removed, altered, or damaged serial numbers, warranty stickers, or labels
• Products returned in a used, damaged, or incomplete condition

Warranty Service Type

To claim warranty service, customers must contact customer support and provide proof of purchase. If the product is found to be eligible for warranty service, the customer must send the product to our service center for inspection. Upon verification, the product will be repaired or replaced and shipped back to the customer. Customers are responsible for shipping charges incurred when sending the product to the service center, while return shipping will be borne by the seller unless otherwise specified.

Documents Required

• Valid purchase invoice or order confirmation
• Product serial number (if applicable)
• Images or videos of the reported issue, if requested

Warranty Type

Seller Warranty

Part Compatibility

Please note that multiple variations of this part may exist for the same model series. It is the buyer's responsibility to ensure that the part being ordered matches the one being replaced. We cannot be held responsible for orders placed incorrectly due to compatibility issues.

Need Help Choosing the Correct Part?

If you are unsure whether this is the correct part for your appliance, please contact us before placing your order. We are happy to assist and aim to respond within 24 business hours.

Product Information

Please note that this item is not an Original Equipment Manufacturer (OEM) part. It is a high-quality compatible replacement part manufactured by a third party and designed to fit and function like the original part for the specified models.

Please verify compatibility with your appliance before purchasing.

Return Policy for Incorrect item Order

If you discover that you have ordered the wrong part, you may return it subject to the following conditions:

• A 20% restocking fee will be deducted from the refund amount.
• The item must be returned unused and in the same condition in which it was received.
• The part must retain our internal UV security marking, which is applied to all products for identification and warranty purposes.
• Return shipping costs are the buyer's responsibility.
• The item must be securely packaged to prevent damage during transit.
• Returns that are damaged, used, altered, or missing the UV security marking may not be eligible for a refund.

Part Number Information

If you are ordering this item based on a part number, please note that the part number printed on the product you receive may differ from the part number you ordered. Many compatible replacement parts are manufactured with different printed part numbers while remaining fully compatible and functioning as direct replacements for the original part.

Returns or refund requests will not be accepted solely because the printed part number on the received product is different from the part number ordered, provided the supplied part is compatible with the specified model and performs the intended function.

We appreciate your understanding and encourage you to double-check your part number and compatibility before completing your purchase. If you have any questions, please contact us—we're always happy to help.