Specific conditions where returns/replacements may be rejected:
- If your Request for replacement/refunds/exchange is being made after 48 hours of receiving the product.
- If your product is not in its original condition.
- If Product was damaged after use/opening.
- If Original packaging, original manufacturer tags and accessories are missing.
- Any damage/defect which is not covered under the manufacturer’s warranty.
Condition of Return:
1. Is it important that the product is sent back in its original packaging?
Yes, product should be sent back along with their original packaging, original manufacturer tags, including the box.
2. Is there a time frame within which I have to notify Rega IT about return/replacement?
If you want to return or exchange any product, you must have to contact us within 48 hour of receiving the product.
3.Will I have to pay any charges for the returns/replacement?
In case of return buyer has to pay shipping charges and send it back on its own, in case of refund amount will be credit within 30 days after making a 25% deduction from actual amount
Cash on Delivery / COD / Shipping Charges are Non-Refundable.
For Returns like Wrong Purchase, not wanted or required, change of mind or any reason for buyer fault in purchase we will refund after 25% deduction from actual amount
Walk in returns or refund will not be entertained, Returns will be accepted on by Courier / Speed post Only
Reverse pickup Conditions
- We will arrange for reverse pickup with the 15 days for the date of purchase [order date]
- If reverse pickup service is not available then buyer has to send it back by Speed post and send us the scan copy of Speed Post receipt for amount reimbursement.
- In case Buyer buys wrong item then we are not responsible for reverse pickup. Buyer has to ship item back to us on his own cost for exchange or refund.
- Reverse pickup will be done only in case of any manufacturing defects of the product.
- No reverse Pickup for reasons like not wanted, wrong purchase, changed his mind etc.
- Replacement or Refund will be done only once we get an item back to us.
- In case buyer sends his or her old item or wrong item in return then Product amount will not be refunded and replacement will be issued only after buyer send us the correct item and pays for to and from shipping charges including reverse pickup charges.
- No Reverse Pickup Service after 15 days of the order date. Buyer has to send it to our address at their own cost.
- Correct and complete product (with the original brand/product Id/undetached MRP tag/product’s original packaging/freebies and accessories).
- The product should be in unused, undamaged and original condition without any scratches or dents.
During pick-up, your product will be checked for the following conditions:
|Correct Product||IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.|
|Complete Product||All in-the-box accessories (like Power Cord etc.), freebies and combos (if any) should be present.|
|Unused Product||The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals (wherever applicable).|
|Undamaged Product||The product (Adapter Pin, Cord Pins, Adapter Box, Battery box, Keyboard Keys etc.) should be undamaged and without any scratches, dents, tears or holes.|
|Undamaged Packaging||Product’s original packaging/ box should be undamaged.|
Process for return and refund
within 48 hour of receiving the product, for register a complaint you will must provide your name, email ID, telephone or mobile number and order ID.
Our customer care team will inform you by email once your refund complaint is processed, a refund is processed based on the mode of payment. If payment is done using Credit card then the amount is refunded to the credit card itself and in case of COD / cash on delivery then our Team will send you mail requesting your bank details for transfer. If the payment is done using Net banking as a payment then the amount is refunded to the bank account.