Specific conditions where returns/replacements may be rejected:

  • If your Request for replacement/refunds/exchange is being made after 48 hours of receiving the product.
  • If your product is not in its original condition.
  • If Product was damaged after use/opening.
  • If Original packaging, original manufacturer tags and accessories are missing.
  • Any damage/defect which is not covered under the manufacturer’s warranty.

Condition of Return:

1. Is it important that the product is sent back in its original packaging?
Yes, product should be sent back along with their original packaging, original manufacturer tags, including the box.
2. Is there a time frame within which I have to notify Rega IT about return/replacement?
If you want to return or exchange any product, you must have to contact us within 48 hour of receiving the product.
3.Will I have to pay any charges for the returns/replacement?
In case of return buyer has to pay shipping charges and send it back on its own, in case of refund amount will be credit within 30 days after making a 25% deduction from actual amount

Cash on Delivery / COD / Shipping Charges are Non-Refundable.

For Returns like Wrong Purchase, not wanted or required, change of mind or any reason for buyer fault in purchase we will refund after 25% deduction from actual amount

Walk in returns or refund will not be entertained, Returns will be accepted on by Courier / Speed post Only

Reverse pickup Conditions

  • We will arrange for reverse pickup with the 15 days for the date of purchase [order date]
  • If reverse pickup service is not available then buyer has to send it back by Speed post and send us the scan copy of Speed Post receipt for amount reimbursement.
  • In case Buyer buys wrong item then we are not responsible for reverse pickup. Buyer has to ship item back to us on his own cost for exchange or refund.
  • Reverse pickup will be done only in case of any manufacturing defects of the product.
  • No reverse Pickup for reasons like not wanted, wrong purchase, changed his mind etc.
  • Replacement or Refund will be done only once we get an item back to us.
  • In case buyer sends his or her old item or wrong item in return then Product amount will not be refunded and replacement will be issued only after buyer send us the correct item and pays for to and from shipping charges including reverse pickup charges.
  • No Reverse Pickup Service after 15 days of the order date. Buyer has to send it to our address at their own cost.
  • Correct and complete product (with the original brand/product Id/undetached MRP tag/product’s original packaging/freebies and accessories).
  • The product should be in unused, undamaged and original condition without any scratches or dents.

During pick-up, your product will be checked for the following conditions:

Category Conditions
Correct Product IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.
Complete Product All in-the-box accessories (like Power Cord etc.), freebies and combos (if any) should be present.
Unused Product The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals (wherever applicable).
Undamaged Product The product (Adapter Pin, Cord Pins, Adapter Box, Battery box, Keyboard Keys etc.) should be undamaged and without any scratches, dents, tears or holes.
Undamaged Packaging Product’s original packaging/ box should be undamaged.

Process for return and refund

Submit a Ticket

within 48 hour of receiving the product, for register a complaint you will must provide your name, email ID, telephone or mobile number and order ID.
Our customer care team will inform you by email once your refund complaint is processed, a refund is processed based on the mode of payment. If payment is done using Credit card then the amount is refunded to the credit card itself and in case of COD / cash on delivery then our Team will send you mail requesting your bank details for transfer. If the payment is done using Net banking as a payment then the amount is refunded to the bank account.

Covid-19 Disclaimer:

We are giving priority to items that our Customers need most. If your Location is not serviceable then we will refund you but if it is wrong purchase or incompatibility issue or in any case other than area not serviceable, we would be unable to issue refund unless and until the item is received back by the returns department. Buyer is responsible to send the item back in this Covid-19 situation

Therefore, we highly recommend to compare the image provided on the product page with your old laptop part and most importantly has exact laptop model number in the product description and purchase only if it is an exact match in the image as well as description page of the product. If in doubt contact us by raising ticket at

https://cs.regait.com/portal/newticket

As in this pandemic, if an incompatible product or wrong product is purchased or post-delivery cancellation is required, we can only refund or replace your item after the item has been received by us in proper conditions with 20% deduction on the cost of delivery, packaging, processing etc. incurred to us. Buyer pays the return postage

Staying in line with the current lockdown in various parts of the country, there will be a delay in delivering your orders as most of our courier partners have halted operations while others are short staffed. We are constantly monitoring the situation and working with our courier partners to get your orders delivered as soon as possible, We request you to bear with us in this challenging situation.

Cancellation Policy – COVID-19

Due to COVID-19 Pandemic, you must notify within 30 minutes of placing the order if you decide to cancel your order by phone or email, preferably by email, and quote your order number.

As after that your order will be processed and a cancellation fee of 10% will be applicable.

Once Status is

PICKUP GENERATED

OUT FOR PICKUP

SHIPPED

IN TRANSIT

Cancellation fee of 10% will be applicable.

If the cancellation was made in time, we will refund or re-credit your debit or credit card with the full amount, which includes the initial delivery charge (where applicable) which you paid for the delivery of the Goods or the Services, as applicable.

Refunds may take up to 2 weeks, depending upon the mode of payment collection.

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